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Frequently Asked Questions

How fast I will receive my ordered part?

Processing orders (localizing parts, checking, packing, ordering and shipping) usually takes between 1-3 days depending on the part, warehouse and freight company logistics. Then there is shipping time that depends upon the distance between destination and warehouse, freight company routing and sometimes weather (winter storms, hurricanes etc.). Generally, the average order processing time is 2-4 days but we will always try to ship your order as fast as possible, and in all cases provide you a tracking number upon shipment.

I’ve changed my mind after order was shipped. Can I reject delivery?

When order is shipped and delivery is rejected, freight company does not return the order back to the warehouse automatically due to costs and the additional shipment confirmation requirement. Instead it routes it to the closest shipping terminal and it waits there untill it is claimed again by either us or the customer. In some cases the company informs us about non-delivered orders after a few days or weeks. Customers should always accept shipment and contact us about possible issues. Always initiate any issue via email so we can easily keep track from start to finish. Please see our Return Policy.

I’ve received my order but I have questions about it. What do I do?

Please contact us via email first with detailed description of the issue. We will always work with customers to resolve their problems and answer their questions; to ensure complete customer satisfaction. Please also note that when we sell a used part, it may not be in perfect external visual condition, especially if it is 10 or 20 years old. But we do guarantee that it works – see our Unlimited Miles Warranty.

What will I get?

You will receive part that you orderd that is 100% interchangeable for your exact automobile. Engines, transmissions, transfer cases and axles are particular for a certain model, make, year and model of your vehicle. We make sure your part fits this criteria.

Latest reviews

5 stars review Matthew G. (Sitejabber) 10/15/18
“Very Pleased” Ordered a transmission for 2008 Ford ranger, my shop threw it in for me. It works great!!! Zero issues with it so far. My only concerns were the shipping was late and the trans. came a bit dirty and rusted. But other than that I am very very pleased with my order.
5 stars review Bryan L. (Sitejabber) 7/24/18
“07 Mustang transmission arrived in great shape and got great customer service from Max Henderson!” Shipping was a little slow and confirmation was difficult to get, but after emailing and leaving a message, I was called back with info and tracking # was sent. To be fair I ordered this the week of Independence Day and they gave their employees the week off to be with family (and it wasn't noted on the website). Part took just under 2 weeks to arrive but was worth the wait for the price! Thank you Car-Monkeys! AS STATED GOOD USED PARTS WITH A 5 YEAR WARRANTY! Thanks again Max for contacting me and following up on my order!
5 stars review Stephen A. 1/17/18
"They honored their guarantee, home run!” I purchased a transmission for my 4 wheel drive Durango. What clinched it for me was their 12 month, 30 day refund, guarantee. The transmission arrived in good time, my mechanic put it in, whoops, it had problems. I called car monkeys and the very next day they shipped me a replacement. It arrived in 3 days and I couldn't be more pleased. It works perfectly. My Durango hasn't run this smooth in years. I highly recommend them. They stand behind their product and honor their promises.
5 stars review Tony H. (Sitejabber) 12/12/2017
“Fast delivery Good used part, give em a shot” I was alittle worried after reading some of the reviews, but I will say this I read some reviews which stated they got a used part, well that is what this website sells. I called in and spoke to a younger sounding man named Max, he was very nice and explained what was being sold and the things I had to do, my mechanic had actually referred me to them as he ordered several parts from them and will be ordering from them again, the motor was put in and has been running fine now after 2 months, I will update if anything changes. But I have to say Max guided me in the right direction."
5 stars review Robert S. (sitejabber) 4/7/2016
I needed engine replacement for my Ford Mustang. Ive did some searches and the best combination of price and warranty was offered by CarMonkeys. I placed order online and then called them to confirm engine mileage. It was delivered in 5 days and my mechanic quickly put it in. It was done two months ago and there are no issues.
5 stars review Tyler R. (sitejabber) 12/11/2016
Bought used transmission for Mercedes 2001. There were few options I wasn’t sure so I had to call Car Monkeys support. All was explained nicely and I’ve made my decision. Freight arrived week later. No complaints – all is working fine. Good, inexpensive merchandise.
5 stars review alex j. (Sitejabber) 11/12/2015
I am really grateful to Kevin for helping me with my purchase of engine for my broken Isuzu Suv. My mechanic recommended new engine and I didn’t listen fortunately. I’ve purchase used one from CarMonkeys for 1/3 of the price. After 2 months of driving I have been proven right – there are no issues whatsoever.
5 stars review Linda Smith (Google+) 11/10/2015
I’ve purchased used transfer case for my old ford pickup. Customer service helped me in selecting proper part and I had it delivered within a week. It was replaced by my mechanic and it works now. No problems.
5 stars review Stella H. (Sitejabber) 11/05/2015
Replacement transmission for the Chevy a have come in a few days. It was old, over 15 years old but it works well. I am happy to have additional 5 years warranty in a case something fails. No problems so far, car is running strong and transmission is smooth.
5 stars review James David (Google+) 9/25/2015
Few months ago I’ve purchased used transmission replacement for Audi A4 that I have for a few years. This used transmission worked for some time but recently started giving me problems. I contacted CarMonkeys and asked for my warranty – they have 5-years warranty for used parts. After sending them my mechanic invoice showing his diagnosis they accepted my claim and send me another transmission in few days. I am really happy with their prices and warranty.
5 stars review Philip Join (Google+) 9/16/2015
After searching multiple websites and local salvage yards for used Honda Civic engine I decided to buy it from CarMonkeys. I’ve spoken with their customer service guy and he helped me a lot with decision what is the right engine for my car. I paid very reasonable price and got engine within 7 days. My mechanic installed in in 2 days and I can drive my car again. I can recommend their website.
4 stars review Charles Stout (Trustpilot) 9/2/2015
Had to replace the transmission in my Toyota Camry.Ordered from Carmonkey and the order showed up fast. I've never bought used parts before but it worked out really well this time. I couldn't find parts cheaper anywhere else and there is also 5 year warranty. Happy with my purchase and will use/reccomend them in the future.
4 stars review Nicholas Crishter (Google+) 8/21/2015
I’ve recently replaced transmission for my Nissan Sentra. I’ve ordered it from Car Monkeys and it arrived on time (4 days) and in good shape. I was a little afraid of used part but all went good. And the price was really below anything else I could find. And they have 5 years warranty. Overall I am happy.
5 stars review Johan Holliday (Trustpilot) 8/19/2015
I had to replace transmission for BMW 328. Car is over 10 years old and it’s not worth that much so I was looking for inexpensive used transmission. CarMonkeys were able to send me one in 4 days and my mechanic replaced it in 3 days. Overall good experience and fast, prompt delivery of quality used part. They even offer 5-years warranty!
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